** DIWALI UPDATE ** Our warehouse in India will be closed from Oct 31th to Nov 4th to allow our team members and artisans to celebrate Diwali with their families. This will add some delays to the processing of your orders. Processing of orders will promptly resume on Nov 5th. Thank you for your understanding. Please do not hesitate to contact us if you have any questions.
Email: help@shopethnos.com
WhatsApp (chat only): +91 89202 19596
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SHIPPING POLICY
Standard shipping: We offer free standard shipping to all countries (US, UK, Canada, Singapore, etc) on orders over USD $149. We charge a flat shipping fee of USD $9.99 for orders under USD $149. Under standard shipping, it takes 7-12 business days for us to process and dispatch orders. Please allow an extra 5-10 business days for custom stitching orders.
Express shipping: Express shipping is available to customers who need their products sooner for an extra charge. Under express shipping, it takes 3-7 business days for us to process and dispatch orders. Please allow an extra 3-5 business days for custom stitching orders.
RETURN POLICY
We have a generous 7 day no-questions-asked return policy on most products. If you are unsatisfied with your purchase for any reason, we will take it back. Please initiate returns by emailing us at help@shopethnos.com within 7 days of delivery.
Please note that customized and stitched products are not eligible for return. Please read our full shipping and return policy here
